TERMS & CONDITIONS

DELIVERY

  • We send your order in 24 hours except on weekend/holiday.
  • Please put in correct address. Wrong shipping's cost due to incorrect address might be charged to you

FREE SHIPPING

  • No minimum or maximum purchase.
  • Only for West Malaysia.
  • Shipping via Gdex / Poslaju / Inhouse Riders (Klang Valley)
  • Exchange of products are not allowed.
  • Deliver normally within 3-5 working days.
  • If you order different items at the same date, same address, we will put all together as a bundle.

RETURN / EXCHANGE

You may submit your request within 7 days upon receipt of your package.

Note, however , that you may not submit your request for return / exchange if :

  • the package or part of it is lost or damaged due to lack of care or some other fault the customer is responsible for (except for damage to the package that allows the product inside to be seen)
  • the value of the product is severely reduced due to use (unsealed) or consumption by the customer.
  • the value of the product is reduced so severely that it cannot be re-sold due to the lapse of time.
  • the package is damaged for a product that can be easily copied or forged.
  • a custom-made product individually produced upon the request of a customer starts to be manufactured.

Shipping fee for Return / Exchange of the product defect will be upon us, but shipping fee will be charged for the items that you simply don't want.

Please direct call to our service center - 018-9801818 for any inquery

Emailing photos or video to us would make it faster.

Return address - 10B, Nadayu 28 Dagang, Jalan PJS 11/7, Bandar Sunway, 48250 Selangor Malaysia

FAQ

If you have a question about ordering at pappadelivery.my and you can’t find the answer(s) below, please contact our Customer Service at 018 -982 1818.

 

About My Order

How do I know that my order has been successfully placed?

Order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.

If the food are not available or if there is no delivery capacity, we will let you know by phone call.

Can I cancel an order after I have confirmed it?

No, you can't. However if you decided to cancel your order you must notify us immediately preferably by phone, and quote your order number. If we accepts your cancellation, no cancellation fee applies. If we refuses cancellation, e.g. because preparation of food delivery has been completed and/or delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any order, which has been already dispatched.

Will I be able to get refund upon cancellation of my order?

We may cancel your order if the food is not available for any reason. We will notify you if this is the case and credit back any payment that you have made into your account within 7 days, which includes the initial delivery charge (where applicable) which you paid for the delivery services, as applicable.

Unlikely event that we delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully credit back the missing item amount into your account.

Food delivery confirmation checking?

Please make sure to check the food upon delivery as once the food have been delivered we won't be able to take responsibility for any damage / missing / wrong item of the food. If the food are indeed damaged / missing / wrong at the point of delivery (the delivery boy will usually be able to make an assessment), please let us know and we will make alternative arrangements for you.

Is there a minimum order?

Yes, a minimum of RM15 order per delivery.

How do I check my order status?

You can check the order status with the transaction number.

Can I place my order over the telephone?

All orders must be placed on pappadelivery.my We do not accept telephone orders.

Are your prices subject to Goods and Services Tax (GST)?

Effective 1st July 2017, PappaDelivery Sdn Bhd being a registered GST business shall charge 6%  GST on all the products sold. All prices shown on our website are inclusive of GST. 

Are products listed in PappaDelivery certified Halal?

Our food is proudly Halal certified to the highest standard from the Department of Islamic Development of Malaysia (JAKIM).

 

Delivery

Do you deliver to all parts of Malaysia?

PappaDelivery currently only delivers to selected areas in Klang Valley. Please refer to coverage area here. Our target is to cover the most of Malaysia from time to time.

How long does it take before my order is delivered?

PappaDelivery aims to deliver the great and freshest food to food lovers. Your order will be delivered within 1.5 hours upon confirmed orders. Our last order is 8pm daily.

Late of Delivery?

Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering. In the case delivery is done by us or a third party delivery partner assigned by us, we will give great care to deliver in a timely manner. No responsibility is taken for late delivery by us in either case, You may also contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

In case of a late delivery, the delivery charge will neither be voided nor refunded by PappaDelivery.

What are your delivery charges?

We will charge RM5.00 per order with minimum purchase of RM15.00 in a single order.

Make sure someone's there! It is very important that someone is at the address you have specified to sign for the delivery. We are unable to leave the food at the address without obtaining a signature.

We deliver 7 days per week Monday to Sunday.

Can I specify a delivery address and timing but change it afterwards?

Sorry, we are unable to make any changes to the delivery address once the order is confirmed. Where possible, we will try to accommodate any request to amend an order at least 24 hours ahead of the scheduled delivery address and by calling our Customer Service team at 018-982 1818.

 

Payment

I have a voucher code. How can I use it?

Before payment, you can key in the promo code or voucher code.

What are the methods of payment available?

We only accept online payment and we using MOLPay. At the Checkout process you may choose option either Credit/Debit Card or Online Transfer.

I tried calling/emailing you but couldn't get a response. What should I do?

We apologize for the inconvenience caused, please take note that our Customer Service are available at 9am to 10pm from Monday to Sunday & Public Holiday for phone call and email enquirers.

FAQs

Can I cancel or amend my order? Will I be able to get a refund upon cancellation of my order?

Orders can be cancelled or amended at least 24 hours ahead of the scheduled Collection / Delivery date by calling our Customer Service team at 6018-980 1818 however the value of the order can only be credited as store credit to the purchaser's account and not as a direct refund. The store credit can be used for next purchase.

If I paid for delivery and did not receive my order, will I be refunded?

Please call our Customer Service team at 6018-980 1818 to check on the status of your delivery. Our Customer Service Officer(s) will investigate accordingly and provide you with a refund should it be ascertained that the delivery to you was not made. Should it be ascertained that if no one was at the location to accept delivery for the allocated time slot, no refund will be provided.

Can I still get a refund if I’ve signed off upon self-collection or delivery?

No refund or exchange will be given once the product has been delivered or collected.

What if the cheesecakes that I have ordered turn up damaged?

Please make sure to check the cheesecake(s) upon collection or delivery as once the cakes have been delivered/collected we won't be able to take responsibility for any damage to the cake. If the cheesecakes are indeed damaged at the point of delivery (the driver will usually be able to make an assessment), please let us know and we will make alternative arrangements for you.

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