FAQ

If you have a question about ordering at pappadelivery.my and you can’t find the answer(s) below, please contact our Customer Service at 018 -982 1818.

 

About My Order

How do I know that my order has been successfully placed?

Order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.

If the food are not available or if there is no delivery capacity, we will let you know by phone call.

Can I cancel an order after I have confirmed it?

No, you can't. However if you decided to cancel your order you must notify us immediately preferably by phone, and quote your order number. If we accepts your cancellation, no cancellation fee applies. If we refuses cancellation, e.g. because preparation of food delivery has been completed and/or delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any order, which has been already dispatched.

Will I be able to get refund upon cancellation of my order?

We may cancel your order if the food is not available for any reason. We will notify you if this is the case and credit back any payment that you have made into your account within 7 days, which includes the initial delivery charge (where applicable) which you paid for the delivery services, as applicable.

Unlikely event that we delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully credit back the missing item amount into your account.

Food delivery confirmation checking?

Please make sure to check the food upon delivery as once the food have been delivered we won't be able to take responsibility for any damage / missing / wrong item of the food. If the food are indeed damaged / missing / wrong at the point of delivery (the delivery boy will usually be able to make an assessment), please let us know and we will make alternative arrangements for you.

Is there a minimum order?

Yes, a minimum of RM15 order per delivery.

How do I check my order status?

You can check the order status with the transaction number.

Can I place my order over the telephone?

All orders must be placed on pappadelivery.my We do not accept telephone orders.

Are your prices subject to Goods and Services Tax (GST)?

In the meantime, we do not charge Goods and Services Tax (GST).

Are products listed in PappaDelivery certified Halal?

Our food is proudly Halal certified to the highest standard from the Department of Islamic Development of Malaysia (JAKIM).

 

Delivery

Do you deliver to all parts of Malaysia?

PappaDelivery currently only delivers to selected areas in Klang Valley. Please refer to coverage area here. Our target is to cover the most of Malaysia from time to time.

How long does it take before my order is delivered?

PappaDelivery aims to deliver the great and freshest food to food lovers. Your order will be delivered within 1.5 hours upon confirmed orders. Our last order is 8pm daily.

Late of Delivery?

Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering. In the case delivery is done by us or a third party delivery partner assigned by us, we will give great care to deliver in a timely manner. No responsibility is taken for late delivery by us in either case, You may also contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

In case of a late delivery, the delivery charge will neither be voided nor refunded by PappaDelivery.

What are your delivery charges?

We will charge RM5.00 per order with minimum purchase of RM15.00 in a single order.

Make sure someone's there! It is very important that someone is at the address you have specified to sign for the delivery. We are unable to leave the food at the address without obtaining a signature.

We deliver 7 days per week Monday to Sunday.

Can I specify a delivery address and timing but change it afterwards?

Sorry, we are unable to make any changes to the delivery address once the order is confirmed. Where possible, we will try to accommodate any request to amend an order at least 24 hours ahead of the scheduled delivery address and by calling our Customer Service team at 018-982 1818.

 

Payment

I have a voucher code. How can I use it?

Before payment, you can key in the promo code or voucher code.

What are the methods of payment available?

We do accept cash on delivery or online payment. For online payment, we are using MOL Pay at the Checkout process you may choose option either Credit/Debit Card or Online Transfer.

I tried calling/emailing you but couldn't get a response. What should I do?

We apologize for the inconvenience caused, please take note that our Customer Service are available at 9am to 9pm from Monday to Saturday or 9am to 6pm on Sunday & Public Holiday for phone call and email enquirers.

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